Customer Care Executive (Hyderabad)

Customer Care Executive (Hyderabad)

13 Aug
|
Digitide Solutions
|
Hyderabad

13 Aug

Digitide Solutions

Hyderabad

Key Responsibilities

· Handle customer queries through chat and email promptly and professionally.

· Research, locate, and provide accurate information to customers.

· Make outbound calls when required (semi-voice process support).

· Identify customer needs and determine the best solutions.

· Resolve issues by clarifying problems, exploring solutions, and escalating when necessary.

· Complete requests and transactions accurately and efficiently. Required Skills & Competencies

· SVAR Score: 50 and above

· Strong written and verbal communication skills in English & Hindi

· Proficiency in basic computer operations and MS Office

· Understanding of email and chat etiquettes

· Typing speed: Minimum 36 words per minute with 95% accuracy

· Positive analytical, logical reasoning, and decision-making skills

· Customer-oriented mindset with strong attention to detail Education

· Graduation (Mandatory)

📌 Customer Care Executive (Hyderabad)
🏢 Digitide Solutions
📍 Hyderabad

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