Key Responsibilities: Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State. Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a skilled manner and guide them to the POC. Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required. Maintain Records: Document call details, interactions, and actions taken in the company's CRM system. Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions. Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.
📌 Customer Support Associate (Bengaluru)
🏢 Akal IT
📍 Bengaluru
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