About the Role

We are looking for an experienced Conversational AI Engineer
who can design, build, optimise and maintain production-grade voice and conversational AI solutions.

The role requires strong hands-on capability across dialogue design, LLM integration, prompt engineering, speech technologies, multilingual experiences, guardrails, escalation logic, accuracy, latency and operating cost.

Key Responsibilities
- Design, build and optimise production-grade conversational AI and voice-bot solutions.
- Create and manage dialogue flows, conversational journeys and fallback logic.
- Integrate Large Language Models (LLMs) into production conversational systems.
- Design, test and continuously improve prompts for accuracy, relevance and consistency.
- Work with speech recognition, text-to-speech and voice-processing technologies.
- Build multilingual conversational experiences, including Indian language use cases where required.
- Design guardrails, validations and escalation mechanisms for protected and controlled interactions.
- Improve intent recognition,



response accuracy and conversation completion rates.
- Monitor and optimise latency, token consumption, model usage and overall operating cost.
- Integrate conversational systems with APIs, CRMs, databases, telephony platforms and enterprise applications.
- Design fallback, retry and human-escalation journeys.
- Analyse conversation logs, failure patterns and production behaviour to identify improvement opportunities.
- Conduct structured testing, benchmarking and regression validation before production release.
- Work closely with Product, Engineering, QA, Operations and business teams.
- Support production deployment, monitoring, incident resolution and continuous optimisation.
- Maintain technical documentation for architecture, prompts, flows, integrations and configuration.

Required Experience
- 4–8 years
of relevant technology or AI engineering experience.
- Minimum
2 years of hands-on experience with product

📌 Conversational AI Engineer (Ghaziabad)
🏢 ICCS DigX
📍 Ghaziabad