Job title: Delivery Lead Senior Manager / AGM

Key Responsibilities:
- 15+ years of experience with payroll systems, payroll processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP, Workday, or similar preferred)
- Experience with ADP Global View and Celegro US / UK / Middle East payroll processing exposure
- Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN Regions)
- Experience in overseeing a mid-size payroll operation, ensuring compliance with laws and regulations while managing a team to deliver accurate and timely payroll processing.
- Payroll implementation exposure
- Transition exposure
- Strong understanding of payroll laws, tax regulations, and compliance
- Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads, acting as an escalation point,



and fostering a positive customer service culture
- Playing end to end QC roles and Training other members on end-to-end process controls
- Serves as the primary liaison between the teams and the customers
- Provides or resolves risks, issues and decisions escalated to their level
- Preparation of monthly SLA metrics, dashboards and other required reporting
- Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations
- Analytical abilities, robust judgement and management skills, ability to work effectively with Business, HR and IT Leaders.
- Strong critical thinking skills

Contact Person- Poornima J

Email- [email protected]

📌 Delivery Lead (Bengaluru)
🏢 Golden Opportunities
📍 Bengaluru