JOB SUMMARYKEY RESPONSIBILITIES
- Clearly understand the customer issue and address the issue by maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries by acknowledging and resolving customer complaints.
- Communicating with customers through various channels.
- Taking care of customer queries A-Z on the website. Before sales, after-sales, and warranty queries
- Learning about our products inside and out so that we can answer questions.
- Taking ownership of customer issues, ensuring customer satisfaction, and providing professional customer support.
- Communicating and coordinating with colleagues when necessary.
- Should be an effective listener and Enthusiastic learner.
- Time management and Decision making are the major keys.




- Should maintain the targeted Customer satisfaction scores and AHT (Average Handling time).
- Troubleshoot problems and help the customer with resolution.
- Escalate unresolved issues to appropriate internal teams. REQUIREMENTS: -
- Excellent Communication
- Good typing speed. 60-75 WMP for chat users.
- Positive knowledge about the E-commerce domain.
- Experience in Email/Chat in the retail domain would be an added advantage.
- Should be good at multitasking.
- Should be willing to work from the office.
- Willing to work in UK and US shift and rotational week offs.
- Immediate joiner is preferable

📌 Customer Support Executive (Chennai)
🏢 COVENANT CONSULTANTS
📍 Chennai