Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Requirements
Required Skills:
Robust attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Educational Qualification:
Minimum:- G raduate or above
Experience:- More than 1 year of experience in a similar role
Benefits
Salary Package Other Benefits: -
Pay: \u20b915,000.00 - \u20b920,000.00 per Month +PF+ESIC
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.