Key Responsibilities ● Manage and grow relationships with assigned key accounts. ● Develop account plans to achieve sales and revenue targets. ● Understand customer business objectives and recommend suitable products or solutions. ● Identify opportunities for upselling, cross-selling, and expanding business within existing accounts. ● Conduct regular business reviews with customers to assess performance and future opportunities. ● Negotiate commercial terms, contracts, and pricing in line with company policies. ● Coordinate with internal teams including Operations, Customer Success, Product, Finance, and Supply Chain to ensure seamless execution. ● Resolve customer issues promptly and maintain high levels of customer satisfaction. ● Monitor market trends, competitor activities, and customer requirements to identify growth opportunities. ● Prepare sales forecasts, account reports, and pipeline updates for management. ● Ensure timely collections and support receivables management where applicable. ● Maintain accurate customer records and sales activities in the CRM system. Required Qualifications ● Bachelors degree in Business Administration, Marketing, Sales, or a related field. ● 2-3 years of experience in Key Account Management, B2B Sales, Enterprise Sales, or Business Development.



● Proven track record of managing strategic customer relationships and achieving sales targets. ● Experience in CRM platforms such as Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics is preferred. Required Skills ● Robust relationship-building and stakeholder management skills. ● Excellent negotiation and influencing abilities. ● Strong communication and presentation skills. ● Analytical mindset with the ability to interpret sales data and customer insights. ● Problem-solving and conflict resolution skills. ● Commercial and financial acumen. ● Excellent planning, organization, and time management skills. ● Proficiency in Microsoft Excel, PowerPoint, and CRM software. Key Performance Indicators (KPIs) ● Revenue growth from key accounts. ● Customer retention rate. ● Account profitability. ● Upselling and cross-selling performance. ● Customer satisfaction (CSAT/NPS). ● Sales target achievement. ● Collection efficiency and receivables (where applicable). ● CRM data accuracy and reporting compliance. Preferred Attributes ● Customer-first mindset. ● Strategic thinking and business acumen. ● Self-motivated and target-oriented. ● Ability to manage multiple stakeholders and priorities. ● Adaptable and collaborative team player.

📌 Key Accounts Manager (Sales) (India)
🏢 BeFiSc
📍 India