NB: " We are recruiting for a scheduled commercial Bank" Job Description: Unit Head/Lead Product- Bharat Connect (BBPS) Customer Operating Unit (COU). Position: Unit Head BBPS COU Location: Kochi, Kerala Role Objective: To lead the Bharat Connect Customer Operating Unit under the Bharat Bill Payment System (BBPS), driving product development, implementation, and operations across the Bank’s various digital and physical channels. Ker Responsibilities: • Lead the product strategy, design, and implementation of BBPS COU across the Bank’s ecosystem. • Drive COU enablement across Digital Channels, Branch Banking, ATM, and Micro ATM platforms. • Identify, evaluate and onboard Bharat Connect Agent Institutions (AI’s) in alignment with regulatory and business guidelines. • Oversee onboarding and management of Bharat Connect Agents (Merchants), ensuring activation, monitoring and ongoing support. • Collaborate with IT, Operations, Compliance, and Channel heads for smooth product rollout and integration. • Ensure end-to-end compliance with NPCI, RBI, BBPS guidelines,



including transaction security, reconciliation and dispute management. • Develop and manage product roadmap, including new features, enhancements, and automation initiatives. • Drive growth through channel optimization and merchant ecosystem expansion. • Prepare and present performance dashboards, KPI’s, and strategic report to Division Head and HOD. • Lead, mentor, and support COU team to achieve operational and strategic goals. Qualification & Experience: • MBA or B-Tech IT or Graduate/Post Graduate with relevant experience. • 8-12 years of experience Digital Banking Products, Experience in BBPS is as added advantage. • Hands on understanding of BBPS COU operations, NPCI guidelines, and multi-channel implementation. • Experience in agent/biller network management and digital ecosystem development. • Robust analytical, leadership, and project management skills.

📌 Head of Unit (India)
🏢 Grampro Business Services
📍 India