Customer Support Associate – Voice Process Company: WNS Global Services Location: Gurgaon / Gurugram Experience: 2 Years Process: US Travel – Voice Process Shift: 24/7 Rotational Shifts Education: Minimum Graduate Employment Type: Full-time About WNS WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics . WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes. Job Summary WNS is hiring experienced GDS Travel Professionals for a US Travel Voice Process in Gurgaon. The ideal candidate should have a minimum of 2 years of relevant travel experience with hands-on expertise in Amadeus or Sabre GDS and strong knowledge of airline reservations and ticketing. Candidates with strong end-to-end GDS knowledge, including PNR creation, booking, ticketing, refunds, cancellations, exchanges and reissues , will be preferred. Key Responsibilities Handle customer calls related to US travel bookings and reservations . Create, modify and manage PNRs using GDS systems. Handle flight booking and ticketing activities. Process cancellations and refunds as per applicable guidelines. Handle ticket exchanges and reissues accurately.



Resolve customer queries related to flight bookings and reservations. Provide accurate and timely solutions while maintaining high customer service standards. Maintain accuracy and compliance while processing travel transactions. Achieve defined quality, productivity and customer satisfaction targets. Work effectively in a 24/7 rotational shift environment . Required Skills & Qualifications Minimum 2 years of experience in Travel / GDS . Hands-on experience with Amadeus or Sabre . Solid knowledge of GDS and airline reservation systems . Good understanding of: PNR Creation & Management Flight Booking Ticket Issuance Refunds Cancellations Exchanges Reissues Excellent verbal and written communication skills . Solid customer-handling and problem-solving abilities. Comfortable working in a 24/7 rotational shift environment . Minimum Graduate qualification. Candidates with US Travel / International Travel / B2B Travel experience will be preferred. Shift & Weekly Off 24/7 rotational shifts 2 rotational weekly offs Transport Facilities One-side transport shuttle: Pickup available from the nearest metro station. One-way cab facility available. Preferred Candidate Profile Candidates with strong practical experience in Amadeus/Sabre and end-to-end travel ticketing will be preferred. Candidates having exposure to US Travel, International Travel, B2B Travel Support, Voice Process, airline reservations and ticketing are encouraged to apply. How to appl y:Click on the below mentioned link to register and apply for this jo b. H n

📌 Customer Service Representative (India)
🏢 WNS
📍 India