About the Role At 1Cell.AI, every case is a person navigating a cancer diagnosis. As a Patient Support Associate, you'll be their steady point of contact — owning each oncology case from order initiation to report delivery, and making sure patients and physicians always know where things stand. This is patient-care coordination at the heart of precision oncology: part clinical coordination, part empathetic communication, part relentless follow-through. If you've supported patients or coordinated diagnostics before and want work that genuinely matters, this is it. What You'll Own Manage oncology cases end-to-end — sample movement, lab coordination, and TAT tracking Be the empathetic point of contact for patients through the full case journey Handle escalations and drive timely resolution of queries and concerns Coordinate across lab, logistics, and clinical teams to keep cases moving Keep every stage accurately and promptly updated What We're Looking For 1-4 years in healthcare, diagnostics, oncology coordination, patient support,



or healthcare operations Degree in Life Sciences, Biotechnology, Pharmacy, Nursing, or a related field The emotional steadiness to handle sensitive patient and caregiver conversations with empathy, clarity, and composure — often at their most anxious Strong ownership, problem-solving, and cross-team coordination Excellent verbal and written communication (English (Hindi/Marathi)) Comfort in a quick-paced, startup environment (preferred) What We Offer The chance to make a direct, human impact in advanced cancer diagnostics (Compensation: ₹ – upto per annum ) (Shift pattern - Rotational / working days - 6 days(1 rotational weekoff) Growth into case management, patient success, or operations leadership About 1Cell.AI 1Cell.AI is a precision oncology deep-tech startup with a presence across India, the US. Backed by serious science and a bold mission, we're making advanced cancer diagnostics more accessible.

📌 Customer Service Representative (India)
🏢 1Cell.Ai
📍 India