The Technical Information Solutions (TIS) team within the Product Support and Logistics division (PSLD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts.
In TIS, the Service Information Specialist creates and maintains Service information for Caterpillar products.
What You Will Do
- Develop Service information for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Caterpillar Machines.
- Utilize the ACM (Advanced content management) system and graphics tools to develop Service Information and graphics supporting Recent Product Introductions (NPI) and regular Engineering changes.
- Perform complex research of engineering information using 3D Models in Vismockup/Creo/ICIDO,
PRWB and SIS2.0 and collaborate with Product groups and Engineering teams globally for service information content development.
- Ensure all service information is created accurately, participate in process improvement efforts and follow authoring standards.
Additional Information
- This position is in Chennai, India
- Must be able to travel up to 10% (includes some international travel)
What You Will Have
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
- Data Gathering Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Effective Communications: Understanding of effective communication concepts, tools
📌 Service Information Specialist (Chennai)
🏢 Caterpillar
📍 Chennai
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