Location-Bangalore

Interview-F2F

Experience Required-6+Years

4 to 8 years of experience in O2C Cash Application with minimum 1 to 2 years of team handling experience.

Key Responsibilities
- Manage end-to-end Cash Application operations and ensure adherence to SLA/KPI requirements.
- Lead a team of Cash Application analysts/executives and monitor daily productivity and quality metrics.
- Allocate work, manage queue volumes, and ensure timely completion of cash posting and reconciliation activities.
- Handle escalations related to unapplied cash, payment discrepancies, and process issues.
- Conduct regular team huddles, coaching sessions, and performance reviews.
- Prepare and present operational MIS, dashboards, and process updates to internal stakeholders and clients.
- Drive process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.
- Coordinate with Collections, Billing, AR,



and Client stakeholders for issue resolution and process governance.
- Support hiring, onboarding, training, and knowledge transition activities.
- Ensure compliance with audit requirements, SOPs, and internal control standards.

Mandatory Requirements
- 5+ years of experience in O2C Cash Application.
- Minimum 1+ year of team handling experience (5-15 FTEs preferred).
- Strong exposure to Cash Posting, Payment Reconciliation, Unapplied Cash Research, and AR processes.
- Experience in stakeholder/client management.
- Hands-on experience with ERP systems such as SAP, Oracle, JDE, or PeopleSoft.
- Robust reporting and MIS skills with advanced Excel.
- Excellent people management, communication, and problem-solving skills

📌 Assistant Manager-C Cash Application (Bengaluru)
🏢 Winfort
📍 Bengaluru