Company Description
TravelBullz.com is a technology-enabled B2B online marketplace focused on travel aggregation and destination management services. Since its founding in 2010, the company has grown rapidly, processing over 250,000 transactions annually and serving more than 400,000 guests from 190+ nationalities. Its wholesale booking engine distributes over 1 million hotel options across 148 countries and 4,300+ cities, supporting travel agents, tour operators, OTAs, and bed banks worldwide. Built on a cutting-edge platform that connects with over 8,000 travel and tour companies, TravelBullz.com offers instant confirmation for hotels, apartments, transfers, tours, and energetic packaging. The company’s innovative technology, strong hotel partnerships, and dedicated team drive its growth as it aims for its next major milestone.

TravelBullz is looking for an experienced ??????? – ????? ???????????? to own our API and B2B hotel reservations end to end. You would work closely with Tech and Business, hotel suppliers and travel partners.

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▸ Run the full booking lifecycle: confirmations, amendments, cancellations, refunds and post-booking support within agreed SOPs, TATs and SLAs both internal and external

▸ Monitor API and offline bookings for failures, duplicates, rate changes and discrepancies, and build controls to prevent them.

▸ Prioritise urgent, VIP, same-day, pay-at-hotel and non-refundable bookings.

▸ Track confirmation delays, rate and availability mismatches, mapping issues and supplier timeouts with tech and product, through to root cause and resolution.

▸ Own CRM workflows and dashboards: case closure, pre-breach SLA alerts, booking success rate and manual intervention levels.

▸ Maintain the SLA breach register and publish daily, weekly and monthly SLA, KPI and backlog reports with the BI team.

▸ Act as senior point of contact for overbookings, hotel denials, refund disputes and cancellation penalties, negotiating directly with s

📌 Manager – Hotel Reservations (Saraswati Vihar)
🏢 TRAVELBULLZ.COM
📍 Saraswati Vihar