About the role -
As a Relationship Manager Provider Enablement & Vendor Management at MediBuddy,
you will be responsible for enabling and supporting our healthcare provider partners through the
implementation of the Provider Central Portal, ensuring they are trained, onboarded, and
actively using its features. In addition, you will manage end-to-end provider/vendor
relationships, resolve operational and payment issues, and ensure contractual and service-level
compliance to deliver a smooth provider experience.
Key Responsibilities:
- Provider Onboarding & Portal Implementation
- Guide recent providers through onboarding, system setup, and configuration of the
Provider Central Portal
- Coordinate with internal stakeholders (Product/Tech/Operations) to ensure successful
portal activation and integration into the provider’s workflow
- Monitor and drive adoption of key portal features such as slot management, appointment
visibility, fulfillment tracking, and billing
- Provider Training & Continuous Enablement
- Conduct live and recorded training sessions to educate providers on portal usage and
best practices
- Provide updated training collateral and user guides for new features or process updates
- Act as the go-to resource for resolving first-level functional queries on the portal
- Vendor Relationship Management
- Build strong and strategic relationships with assigned hospitals, clinics, and diagnostic
centers
- Ensure providers comply with agreed operational protocols, documentation norms, and
SLA requirements
- Conduct regular review meetings and maintain feedback loops for continuous
improvement
- Issue Resolution & Payment Coordination
- Act as the escalation point for provider grievances related to operational issues,
consultation discrepancies, or system limitations
- Proactively identify and resolve payment-related concerns including delays, mismatches,
or reconciliation errors
- Liaise with Finance, Operations, and Provider Support teams to ensure timely resolu