Key Responsibilities:
- Make and receive calls from customers interested in booking a Cordelia Cruise.
- Explain the different cabin types, cruise destinations, prices, and onboard facilities.
- Understand the customer's holiday preferences and recommend the best cruise package.
- Encourage customers to upgrade to premium cabins or add extra services like dining packages, spa treatments, and entertainment.
- Follow up with interested customers and help them complete their bookings.
- Provide excellent service to all customers, including high-value (high-net-worth) clients, in a polite and qualified manner.
- Communicate confidently and professionally on every call.
*
- Update customer details, bookings, and follow-up information in the CRM system.
- Monitor sales performance and work towards achieving sales targets.
- Stay informed about the latest cruise schedules, special offers, and competitor services.