Roles and Responsibilities :
- Develop and maintain accurate capacity plans to ensure optimal utilization of resources.
- Collaborate with stakeholders to identify business requirements and develop scheduling strategies.
- Analyze data to optimize staffing levels, reduce costs, and improve customer satisfaction.
- Provide recommendations for process improvements to enhance efficiency and productivity.
Job Requirements :
- 4-8 years of experience in capacity planning or a related field (e.g., WFM).
- Robust understanding of capacity management principles and practices.
- Proficiency in schedule planning tools such as Workforce Management Systems (WFMs) software.