Essential Skills: Incident Request ManagementAct as the first point of contact for IT-related issues and service requests.Log| categorize| and prioritize tickets in the ITSM tool| ensuring timely resolution or escalation.2)Technical SupportProvide Level 1 troubleshooting for hardware| software| network| and application issues.Guide users through problem-solving steps and document solutions.3)Communication Customer ServiceMaintain clear| qualified communication with end-users.Ensure high customer satisfaction by providing prompt and courteous support.4)Knowledge ManagementUpdate and maintain knowledge base articles for common issues and resolutions.Share best practices and contribute to continuous improvement initiatives.5)Compliance ReportingAdhere to IT policies| security standards| and SLA requirements.Generate reports on ticket status| trends| and performance metrics.
Keyword
Desirable Skills:
Skills: IT Service Management Consulting~Incident Management