Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, and chats to provide travel solutions.
- Utilize GDS systems (Galileo/Amadeus) to book flights, hotels, car rentals, and other travel arrangements.
- Create personalized holiday packages for customers based on their preferences and budget.
- Provide exceptional customer service by resolving issues promptly and ensuring high levels of satisfaction.
- Stay up-to-date with industry trends and developments to improve sales performance.
Desired Candidate Profile
- 1-6 years of experience in B2C travel sales or related field.
- Proficiency in using GDS systems such as Galileo/Amadeus.
- Robust knowledge of travel process including flight schedules, airfare rules, and ticketing procedures.
- Excellent verbal & written communication skills with ability to handle multiple conversations simultaneously.