- Call existing and prospective customers and invite them to the showroom.
- Follow up on enquiries received through WhatsApp, Instagram, Facebook, website and phone calls.
- Inform customers about current collections, offers, exhibitions and upcoming events.
- Follow up with customers who have previously visited the showroom or purchased from Rupahali.
- Maintain a database of customer calls, enquiries and follow-ups.
- Identify customers interested in sarees, bridal wear, lehengas and customized outfits.
- Schedule showroom visits and appointments where required.
- Coordinate with the sales team and hand over interested customers.
- Follow up after purchase for feedback and future requirements.
- Maintain daily call and conversion reports.
The person should function as a Customer Relationship & Telecalling Executive,
because the real objective is getting customers back into the showroom and converting enquiries into visits and sales.
*Job requirements:*
- Excellent communication skills in Bengali and English; Hindi would be an advantage.
- Pleasant, confident, and qualified telephone manner.
- Strong persuasion and follow-up skills.
- Customer-oriented with a positive attitude.
- Comfortable using WhatsApp, Excel/Google Sheets, and basic CRM/customer databases.
- Should be organised and able to maintain systematic follow-up records.
- Prior experience in fashion, retail, jewellery, lifestyle, or premium customer service would be an advantage.