We are looking for a motivated and experienced Senior Process Associate to manage day-to-day operational activities, ensure process accuracy, and support the team in achieving business targets.
Key Responsibilities
- Handle day-to-day process and operational activities.
- Review and process customer or business-related transactions accurately.
- Ensure all work is completed within defined SLAs and quality standards.
- Identify and resolve process-related issues and escalate complex cases when required.
- Maintain accurate records and prepare regular reports.
- Coordinate with internal teams and other stakeholders for smooth process execution.
- Monitor process quality and identify opportunities for improvement
Required Skills
- Good communication and interpersonal skills.
- Solid analytical and problem-solving abilities.
- Good knowledge of MS Excel and MS Office.
- Ability to work independently as well as in a team.
- Good attention to detail and accuracy.
Qualification
- Any Graduate / Post Graduate.
- Relevant work experience of 2–5 years preferred.