Role & Responsibilities
- Make outbound and inbound calls to prospective customers.
- Follow up on leads generated through various channels.
- Explain the vehicle scrapping process and address customer queries.
- Maintain accurate customer records and update CRM regularly.
- Coordinate with documentation, logistics, and operations teams for smooth vehicle procurement.
- Achieve daily and monthly calling and conversion targets.
- Handle customer concerns and ensure timely resolution.
- Prepare basic reports on lead status and conversions.
Preferred Candidate Profile
- 1-3 years of experience in telecalling, customer service, CRM, or sales support.
- Strong communication skills in Hindi; basic English proficiency
- Comfortable making a high volume of customer calls.
- Basic knowledge of MS Excel and CRM software.
- Customer-focused with good persuasion and follow-up skills.
- Ability to work in a target-driven environment.
- Experience in automobile or dealership industry will be an advantage.
Perks & Benefits
- Fixed salary with performance-based incentives.
- Career growth opportunities within the organization.
- On-the-job training and skill development.
- Friendly and professional work environment.
- Employee recognition and performance rewards.
- Leaves and statutory advantages as per company policy.