To coordinate service operations, ensure timely customer support, and effectively manage service engineers, spare parts, installations, and service documentation.

Key Responsibilities

• Coordinate and monitor all service calls from registration to closure.

• Plan and schedule daily/weekly engineer visits and installations.

• Coordinate Preventive Maintenance, AMC/CAMC, and warranty activities.

• Manage spare parts requirements, dispatch, and inventory coordination.

• Communicate with customers and ensure timely resolution of service issues.

• Coordinate with Sales, Service, Warehouse, Procurement, Logistics, Accounts, and OEM

teams.

• Maintain service records, equipment database, and Daily/Weekly/Monthly MIS reports.

• Track service revenue, AMC/CAMC renewals, and invoice coordination.

• Monitor service KPIs, engineer productivity, and customer satisfaction.

• Support technical training, audits, and process improvement.

Key Skills

Coordination | Planning & Scheduling | MS Excel & MIS | Customer Handling | Problem Solving |

Multitasking | Communication

📌 Service Coordinator (Noida)
🏢 incise infotech
📍 Noida