Roles and Responsibilities:
- To check, approve and qualify the Product as per standard technical specifications, Perform Inspections, checks and tests as per Sampling plan and release the Product.
- Analyzing measured data and recording and reporting the non-conformance in the system. Controlling the non-conforming products and formulating of corrective and preventive actions to be taken as needed in the event of a product non-conformity.
- Reviewing of the process capability through SPC data provided.
- Ensure maintaining measurement Gauges, records, charts, reports & related documents.
- Checking and monitoring the performance of the set standard product parameters as basis of achieving the quality level required by standards and the customers requirements.
- Conducting product audits to ensure and maintain quality products.
- Setting up activities and schedules for the department’s activities.
- Handling of customers inquiries related to quality.
- Maintaining a record of customer complaints and objections and overseeing the process for customer complaint processing
- Monitoring performance by gathering relevant data and producing statistical reports.
- Conducting of in office investigation related to product quality concerns.
- Responsible for handling the Customer complaints raised by Sales dept., visiting the Customer sites to resolve the On-site issues.
- Coordinating with other Can Pack Group companies concerning quality matters.
- Performing other necessary activities that may arise from time to time.
- Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications
- Establishing in cooperation with sales department, standards of service for customers or clients.
- Ensure and monitor all Health & Safety regulations, rules, procedures and policies. Comply with all environmental requirements as stipulated in ISO 14001 and FSSC procedures and guidelines on Health & Safety.