We are looking for a customer-focused and technically proficient Infrastructure Engineer to join our IT operations team. The ideal candidate will be responsible for first-level technical support, managing system infrastructure, configuring end-user devices, maintaining network reliability, and ensuring rapid incident resolution while adhering to strict SLA guidelines.

Role Summary
- Job Title: Infrastructure Engineer
- Department: IT
- Location: Jaipur
- Total Positions: 1
- Experience Required: 1 – 3.5 Years
- CTC Range: Up to 6.5 LPA
- Employment Type: Full time
- Notice Period: Immediate Joiners Preferred

Key ResponsibilitiesEnd-User Support & System Administration
- Diagnose and resolve hardware, software, operating system, and application-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
- Perform system health checks, preventive maintenance, and driver/OS updates (Windows 10/11).
- Configure user profiles, local security settings, and assist users with Microsoft Office applications.





Microsoft 365 & User Management
- Create, modify, and manage Microsoft 365 user accounts, licenses, shared mailboxes, and distribution groups.
- Support core M365 services including Exchange Online, Teams, OneDrive for Business, and SharePoint Online (Basic).
- Create and manage Active Directory / Microsoft Entra ID user accounts, permissions, password resets, and onboarding/offboarding processes.

Helpdesk & IT Incident Management
- Log, prioritize, and resolve support tickets using ITSM tools (e.g., ServiceNow, Freshservice, Jira, ManageEngine) within defined SLA timelines.
- Escalate complex or unresolved infrastructure issues to senior engineering teams with detailed troubleshooting notes.
- Maintain accurate knowledge base articles and IT documentation.

Basic Networking & Infrastructure Support
- Troubleshoot LAN, Wi-Fi, VPN, and general network connectivity issues.
- Verify TCP/IP configurations, DNS, DHC

📌 Infrastructure Engineer (Jaipur)
🏢 R.V SOLUTION
📍 Jaipur