NPS Prism, owned by Bain Company, is a leading cloud-based CX benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019, weve grown to over 200 team members and serve clients worldwide. As part of Bain Company, recognized globally for its excellent work environment, we value diversity, inclusion, and collaboration. We nurture exceptional talent, helping you thrive both professionally and personally.
WHERE YOULL FIT WITHIN THE TEAM
Youll report directly to a Client Engagement Manager within the Commercial NPS Prism team. Your role will involve supporting the Commercial team, as well as Bain case teams to support delivery of analyses and materials to Prism clients. This includes managing data analysis for client delivery. Successful candidates will excel in a fast-paced, dynamic setting and adeptly handle multiple tasks and workstreams.
Key drivers of success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating materials.
WHAT YOU LL DO
- Analyze large datasets and perform bespoke cuts to drive the story-building of CX insights for clients
- Develop CX insights and materials that bring those stories to life for clients and showcase the value of Prism
- Participate in client conversations with Client Engagement Managers (CEMs) to deliver insights and support clients in use of the tool
- Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed
ABOUT YOU:
Required:
- 2+ years of experience in consulting, customer insights, data analytics teams or data-heavy client-facing roles
- Strong experience with storytelling with data (e.g., building slides in PowerPoint based on data)
- Outstanding client service skills: responsive, proactive, e
📌 Customer Insights (India)
🏢 NPS Prism
📍 India
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