Crown Computers is a managed services provider based in San Diego, California. We look after the networks, servers and cloud environments of roughly 60 small and mid-sized businesses across the United States. I have owned and run this business for 30 years.
We are a 13-person team, completely virtual, and we genuinely like each other.
We are not new to hiring in India. We have had an engineer working with us from Chandigarh for 17 years (Still on our team) , and we have hired many other Indian engineers over the years. If you get far enough in this process we will put you in touch with them privately, so you can ask whatever you like about what it is actually like to work here. It is hard to judge a foreign employer from a job post, so ask the people who already work here instead of taking our word for it.
ROLE AND RESPONSIBILITIES
This is our senior engineer seat, the one the hard problems go to. You are the escalation point for our Tier 1 and Tier 2 engineers. When a ticket has been touched twice, or has run past four hours, it comes to you.
- Own escalations from our L1 and L2 engineers through to resolution
- Troubleshoot across networking, Windows Server, virtualization and Microsoft 365 environments
- Communicate clearly while you work, with our team, with vendors, and sometimes directly with clients
- Document as you go. Every escalation you close leaves behind notes the next engineer can act on. Documentation matters a lot to us.
- Spot recurring issues, propose permanent fixes, and make our processes a little better every month
- Speak up early when you are blocked. We would always rather hear about it sooner.
Anything physical, such as swapping hardware, running cable or being onsite, stays with our US engineers. You focus on the compelling work.
PREFERRED CANDIDATE PROFILE
- 10+ years in IT support or systems engineering, with genuine Level 3 / L3 / Tier 3 depth. You have been the escalation point before, ideally at an MSP or