About the Company

The Koerber PAS-X MES L2/L3 Application Support Analysts will provide day-to-day operational support for the PAS-X MES SaaS platform supporting client manufacturing sites. Ensures time-zone coverage, operational resilience, and effective coordination with site operations, IT, QA, and vendors within a regulated (GxP) setting.

About the Role

Must Have Technical/Functional Skills MES, PAS-X, Manufacturing Execution System.

Responsibilities
- L2/L3 Application Support
- Provide L2/L3 support for PAS-X MES across manufacturing sites
- Act as first point of contact for MES incidents, alarms, and service requests
- Perform incident triage, analysis, resolution, or escalation within agreed SLAs
- Incident & Problem Management
- Log, manage, and resolve incidents using Pulse, Support deviation, investigation, and root cause analysis activities where required
- Coordinate with PAS-X vendor (L3) for product-level or complex issues
- Maintain complete, accurate, and auditable ticket records
- Change, Release & Upgrade Support
- Support PAS-X releases, patches,



and upgrades under client change governance
- Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
- Support regression testing, cutover, and post-release hypercare
- Manufacturing & MES Operations Support
- Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows
- Support integration points with SAP and Historian related systems
- Assist sites during critical manufacturing windows where required
- GxP & Compliance Support
- Operate in compliance with GxP, data integrity, and validation requirements
- Support audits, inspections, and compliance reviews as required
- Ensure all incidents and changes are documented for audit readiness
- Stakeholder & Vendor Coordination
- Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor
- Provide regular status updates and participate in operational and g

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