Job Description:

Position Overview:

We are seeking a highly organized and detail-oriented Operations Executive with a strong background in e-commerce and retail operations. The ideal candidate will have a minimum of 2 years of relevant experience and hold a Master’s degree in Business Administration or a related field. This role requires expertise in managing day-to-day operations, optimizing processes, and ensuring smooth collaboration across teams to deliver exceptional customer experiences.

Key Responsibilities:
- E-commerce Operations:
- Oversee daily e-commerce operations, including order processing, inventory management, and logistics coordination.
- Manage the integration and performance of e-commerce platforms, ensuring seamless functionality and customer satisfaction.
- Collaborate with marketing, sales, and IT teams to ensure promotional activities and updates are accurately reflected online.
- Monitor and analyze key metrics, including website traffic, conversion rates, and operational KPIs, to optimize performance.
- Retail Operations:




- Coordinate and streamline retail store operations, ensuring compliance with company standards and procedures.
- Manage stock replenishment, returns, and exchanges, ensuring inventory accuracy across channels.
- Support store teams with operational guidance, training, and tools for enhanced productivity.
- Process Improvement:
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Develop SOPs (Standard Operating Procedures) for e-commerce and retail operations.
- Lead initiatives to integrate current technologies or systems to improve workflow and customer experience.
- Customer Experience:
- Ensure timely and accurate fulfillment of orders and resolutions for customer complaints and queries.
- Drive strategies to improve customer satisfaction and retention across channels.

Qualifications and Skills:
- Master’s degree in Business Administration or a related field.
- 2-3 years

📌 Operations Executive (Kochi)
🏢 TIME HOUSE
📍 Kochi