JD Below

Job Description: Project Manager ? CRM Implementation & Rollout

Location:
Bangalore

Band: C5

BU: PDES

Position Overview

We are seeking an experienced
Senior Project Manager ? CRM Implementation & Rollout
to lead the end-to-end delivery of our enterprise Customer Relationship Management (CRM) transformation. In this role, you will bridge the gap between business leadership, functional end-users (Sales, Marketing, Customer Service), and technical delivery teams/vendors.

You will own the complete project lifecycle?from scope definition, vendor management, and data migration through to system integration, user adoption, and post-go-live hyper care.

Key Responsibilities
- Strategy, Scope & Governance
- Lead the overall planning, execution, and closure of the CRM implementation project within approved timeline, scope, and budget constraints.
- Establish project governance structure, steering committee reporting schedules, and key performance indicators (KPIs).
- Manage scope tightly,



implementing a formal change-control process to handle requests and mitigate scope creep.
- Execution & Vendor Management
- Build and maintain a detailed master project plan, tracking dependencies, critical paths, and resource allocation.
- Serve as the primary liaison with external implementation partners, system integrators, and software vendors (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- Oversee data migration activities, ensuring data hygiene, mapping accuracy, and compliance with data privacy regulations (e.g., GDPR, local privacy laws).
- Coordinate integration efforts between the CRM platform and internal business systems (ERP, Marketing Automation, Billing, Support Portals).
- Change Management & Adoption
- Partner with business unit leads to design and execute a robust Change Management & Communication strategy.
- Oversee the development and execution of role-based training programs to maximize user adoption across departments.
- Establish feedback loops durin

📌 PROJECT MANAGER (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru