Role & responsibilities
- Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors, etc.), and Windows operating systems.
- Perform basic hardware and software installations, configurations, and updates.
- Troubleshoot basic network connectivity issues.
- Monitor server performance and health using monitoring tools.
- Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems, speakers, and microphones to ensure seamless meeting functionality.
- Assist users with remote access tools and virtual desktop environments (if applicable).
- Provide guidance and training on basic IT practices and troubleshooting techniques.
- Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.
- Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.
- Document incidents, track progress,



and escalate complex issues to senior technicians or vendors when necessary.
- Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.
- Provide clear explanations and updates to users throughout the resolution process.
- Stay up to date on best practices for desktop support or IT workspace management.

Preferred candidate profile
- Minimum 1 to 3 year of experience in a technical support role or related field
- Solid understanding of IT terminology, network, hardware, software concepts, and troubleshooting methodologies.
- Customer-focused approach with a commitment to providing excellent service.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.

📌 Desktop Support Engineer (Raipur)
🏢 FRobin Technologies
📍 Raipur