Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and qualified manner.
- Process customer requests for product information, orders, returns, and exchanges through effective communication with internal teams.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
Job Requirements :
- 1-2 years of experience in BPO/Call Centre workplace handling domestic voice processes (English & Hindi).
- Good communication skills in English and Hindi languages.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
📌 Customer Service Executive (Kolkata)
🏢 Hucon Solutions
📍 Kolkata
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