We are looking for
Customer Support Executives
to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.

Key Responsibilities
- Handle inbound customer calls related to
printer products and services
.
- Understand customer issues and provide appropriate troubleshooting guidance.
- Assist customers with basic printer setup, usage, and technical concerns.
- Follow standard troubleshooting procedures and process guidelines.
- Provide accurate and courteous resolutions while maintaining a positive customer experience.
- Escalate complex technical issues to the appropriate support team when required.
- Maintain professionalism and meet defined quality and productivity targets.

Eligibility & Assessment Criteria
- Voice Process experience




is preferred; freshers with valuable communication & basic computer knowledge may also be considered.
- Good verbal communication and customer-handling skills.
- Candidates should be comfortable working in a rotational shift environment.

Language Requirements

We are hiring candidates proficient in the following languages:
- Bengali:
8 openings
- Tamil:
2 openings
- Kannada:
3 openings
- Malayalam:
2 openings

Work Schedule
- Working Days:
6 days per week
- Weekly Off:
1 rotational off
- Shift Window:
9:00 AM to 9:00 PM
- Shift Duration:
Any 9-hour shift within the given window

Ideal Candidate

The ideal candidate should have strong communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Technical Support (Thane)
🏢 TP
📍 Thane