Roles and Responsibilities :
- Manage a team of customer support agents to provide exceptional service to customers through various channels such as chat, email, and phone calls.
- Develop and implement effective training programs to improve agent performance and product knowledge.
- Analyze customer feedback and metrics to identify areas for improvement in the blended process and make data-driven decisions.
- Collaborate with other departments (e.g., sales, marketing) to resolve complex issues and escalate when necessary.
Job Requirements :
- 4-8 years of experience in a similar role within an ecommerce industry setting.
- Solid understanding of blended processes, including semi-voice interactions.
- Proven track record of managing teams effectively using various communication methods (chat, email, voice).
- Excellent analytical skills with ability to interpret customer feedback and metrics.
📌 Customer Support Manager (Bengaluru)
🏢 Arotha Profconsul
📍 Bengaluru
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