Application Support | 3-5 Years Experience | Full-Time | No Coding Required
Role Summary
Be the frontline expert who resolves what L1 cannot. Own ticket triage, log-based diagnosis, and workplace-level troubleshooting in a capital markets back-office environment - without writing code. Leverage your understanding of trade lifecycle, clearing settlement workflows, and exchange connectivity to diagnose domain-specific issues faster. Communicate clearly with broking clients and escalate to L3 only when truly needed.
Experience
3 - 5 Years
Coding
Not Required
Client Facing
Yes
Key Responsibilities
- Ticket Triage Ownership: Pick up escalated L1 tickets; classify, prioritise, and own resolution end-to-end within SLA.
- Log Analysis: Read and interpret application, server, and middleware logs to identify root causes without code changes.
- Configuration Troubleshooting: Diagnose issues caused by misconfigurations, environment variables, or deployment settings.
- Client Communication: Provide timely,
jargon-free updates to end users and clients on issue status and resolution steps.
- Replication Validation: Reproduce reported issues in test/staging environments to confirm behaviour before resolving.
- Workaround Identification: Deliver interim workarounds to restore business continuity while permanent fixes are tracked.
- L3 Escalation: Prepare detailed escalation notes - logs, steps to reproduce, impact - before handing off to L3.
- Knowledge Base: Document every new issue pattern and resolution in the internal KB to reduce repeat escalations.
- Monitoring Alerts: Monitor dashboards and respond to alerts; acknowledge and act on system health notifications proactively.
- Domain Issue Resolution: Diagnose and resolve issues specific to capital markets back-office workflows - trade booking failures, margin discrepancies, settlement mismatches, position breaks, and exchange file processing errors.
- Exchange Regulatory File Support: Assist clie
📌 Production Support (Coimbatore)
🏢 KG Information Systems (KGISL)
📍 Coimbatore
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