To drive sales on the shop floor by assisting customers with product selection, providing excellent customer service, and contributing to the store's overall sales targets.
Key Responsibilities
Sales
• Achieve individual sales targets as assigned, contributing to 100% of store sales target achievement
• Assist customers in product selection based on their preferences and needs
• Drive add-on sales and cross-selling to improve average bill value (ABV) and units per transaction (UPT)
• Stay updated on new arrivals, promotions, and pricing to inform customers accurately
Customer Service
• Greet and engage customers warmly as they enter the store
• Provide accurate product knowledge (materials, designs, care instructions) for imitation jewellery
• Handle customer queries and ensure a positive shopping experience, maintaining a customer satisfaction score of 90% or above
Merchandising & Stock
• Ensure products are displayed as per visual merchandising guidelines
• Support stock replenishment on the shop floor
• Report low stock/fast-moving items to the Store Manager/Assistant Manager
Store Upkeep
• Maintain cleanliness and organization of assigned sections/counters
• Support billing counter during peak hours if required
Required Qualifications & Experience
• 10th or 12th Pass
• 0–3 years of retail sales experience; freshers with robust communication skills can apply
Skills Required
• Strong communication and interpersonal skills
• Sales and target-orientation
• Product knowledge and customer engagement ability