We are looking for a confident, target-oriented and result-driven Telecaller / Inside Sales Executive to handle business enquiries and leads generated through IndiaMART.

The candidate will be responsible for contacting potential customers, understanding their requirements, providing product information, preparing/coordinating quotations, following up regularly and converting qualified leads into confirmed business.

- Key ResponsibilitiesHandle and respond to incoming IndiaMART enquiries and leads.
- Call potential customers and understand their product/service requirements.
- Qualify leads based on requirement, quantity, budget, location and purchase timeline.
- Explain products, pricing, specifications, MOQ and delivery timelines.
- Share quotations, catalogues, product details and other required information.
- Follow up with interested customers through phone, WhatsApp and email.
- Maintain accurate lead and customer information in CRM/IndiaMART.
- Track every enquiry from initial contact to conversion.
- Coordinate with the sales, production and dispatch teams for customer requirements.
- Negotiate professionally and support the conversion of enquiries into orders.
- Maintain daily call and follow-up reports.




- Re-engage old and inactive leads to generate repeat business.
- Achieve daily, weekly and monthly calling and sales targets.
- Build robust and professional relationships with B2B customers.
- Required SkillsExcellent communication skills in English and Hindi; regional language knowledge is an advantage.
- Good telephone etiquette and convincing ability.
- Strong follow-up and negotiation skills.
- Basic knowledge of MS Excel, CRM and WhatsApp Business.
- Ability to handle multiple leads simultaneously.
- Positive attitude and strong sales orientation.
- Ability to work with targets and deadlines.
- Good listening and customer-handling skills.

Preferred CandidateExperience in B2B sales, manufacturing, wholesale, trading, textiles, apparel, FMCG, industrial products or IndiaMART sales will be an added advantage.

Freshers with excellent communication and a strong interest in sales may also be considered.

Key Performance IndicatorsPerformance will be evaluated based on:

- Number of leads contacted
- Lead qualification rate
- Follow-up consistency
- Customer response rate
- Quotations generated
- Conversion rate
- Orders generated
- Revenue contribution
- Customer retention

📌 Telecaller (Coimbatore)
🏢 Ridgeline Worldwide Services Private
📍 Coimbatore