Operational Leadership
- Lead and oversee end-to-end Air Import and Air Export operations.
- Ensure smooth execution of shipment bookings, documentation, customs clearance coordination, cargo movement, and final delivery.
- Monitor shipment lifecycle and proactively address operational exceptions.
- Ensure compliance with customer SOPs, service agreements, and operational standards.
- Drive operational excellence through standardized processes and best practices.
Customer & Stakeholder Management
- Manage relationships with key customers and serve as the escalation point for operational issues.
- Ensure timely communication and visibility of shipment status.
- Collaborate closely with Commercial, Customer Service, Finance, and Supply Chain teams.
- Develop solid partnerships with airlines, GSAs, transporters, customs brokers, and overseas agents.
Team Management & Development
- Lead, mentor, and develop a high-performing Air Freight Operations team.
- Establish performance objectives and conduct regular performance reviews.
- Identify training and development opportunities to enhance team capability.
- Ensure effective workforce planning and resource allocation.
- Compliance & Risk Management
- Ensure adherence to IATA, DGCA, Customs, Dangerous Goods, and other regulatory requirements.
- Maintain operational compliance and readiness for internal and external audits.
- Implement corrective and preventive actions to mitigate operational risks.
- Drive compliance with company policies and quality management systems.
Financial & Performance Management
- Manage operational costs and improve profitability.
- Monitor shipment-level profitability and operational productivity.
- Support billing accuracy, vendor payment validation, and receivable management.
- Identify opportunities for cost optimization and process efficiencies.