Job Summary:
Min Exp : 2 Years .

We are looking for a Customer Care Executive to handle customer enquiries, complaints, service requests, follow-ups, and ensure timely resolution. The candidate should have positive communication skills, patience, and the ability to coordinate effectively with Sales, Service, Dispatch, Stores, and other internal teams.

Key Responsibilities:
- Handle customer calls, WhatsApp messages, and service enquiries.
- Receive and register customer complaints in the CRM/system.
- Understand customer issues clearly and provide the appropriate initial response.
- Coordinate with the Service Team for technical/service-related issues.
- Follow up with concerned teams until the complaint is completely resolved.
- Maintain proper records of complaints, service requests, and customer interactions.




- Communicate service status and expected resolution time to customers.
- Make regular follow-up calls after service/installation.
- Collect customer feedback and identify recurring issues.
- Escalate unresolved or critical complaints to the Team Leader/Manager.
- Coordinate with Sales, Dispatch, Stores, Accounts, and Service teams whenever required.
- Ensure committed timelines are communicated and followed.
- Maintain a professional and positive relationship with customers.
- Support customer retention and improve overall customer satisfaction.

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:
- Food provided
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Coimbatore)
🏢 Nano Instruments
📍 Coimbatore