SculptDerma is a premium Plastic Surgery & Aesthetic Clinic in Pune offering Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology and Wellness treatments.
We are looking for a
confident, responsible and patient-focused Patient Coordinator
who can become the face of our clinic and take ownership of the complete patient coordination process.
Your Role
You will be responsible for ensuring that every patient enquiry is handled professionally—from the
first phone call/WhatsApp message to appointment booking, follow-up and conversion.
Key Responsibilities
Patient Handling
- Welcome and coordinate patients professionally
- Handle incoming calls and WhatsApp enquiries
- Understand patient requirements and coordinate consultations
- Maintain patient records and appointment schedules
- Ensure a smooth patient experience
Lead Management
- Respond promptly to Google, Meta, Instagram and WhatsApp leads
- Follow up with prospective patients
- Maintain daily lead and follow-up records
- Convert enquiries into consultations
- Follow up with patients who have not booked/attended appointments
Appointment Management
- Schedule and confirm appointments
- Coordinate doctor availability
- Confirm appointments one day prior
- Handle cancellations and rescheduling
- Maintain the next-day appointment schedule
Clinic Coordination
- Coordinate with doctors and therapists
- Handle payments and basic billing
- Maintain daily reports
- Ensure reception/front desk is organized
- Complete proper handover at the end of the day
Who We're Looking For
We want someone who is:
✔ Responsible and punctual
✔ Confident speaking with patients
✔ Valuable at communication and follow-ups
✔ Comfortable
📌 Patient Coordinator (Pune City)
🏢 SculptDerma
📍 Pune City
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