MAC Expert Support

Service Scope Description

• Expert knowledge and Proven experience in handling complex Mac-related technical issues
• Demonstrated success working in third-level or specialist support environments
• Experience with ticket-based support systems and SLA-driven environments
Technical Skills
• Solid knowledge of macOS operating systems, hardware, and common enterprise applications
• Proficiency with ServiceNow (or similar ITSM tools) for incident management and knowledge base maintenance
• Familiarity with Mac management tools (such as Jamf, Apple Remote Desktop, or similar MDM solutions)
• Ability to perform remote troubleshooting and basic Mac system maintenance
• Basic scripting knowledge or ability to execute pre-documented maintenance scripts




• Experience with log analysis and diagnostic tools for macOS

Programming Languages & Technical Stack

• MacOS Expertise
• Jamf
• CommandLine proficiency
• Shell Scripting
• MDM (Enterprise Mobility Management)
• IAM (Identity and Access management)

Tooling & Collaboration

• Jamf
• Apple Remote Desktop or similar MDM solutions
• ServiceNow

Service Delivery Language

English (mandatory) with excellent communication

Time Zone Coverage

16 hours to be covered from : Bangalore, India.
8 hours to be covered from : NewTownSquare, Philidelphia, USA

📌 Tech Mahindra Hiring For MAC Expert Support For Bangalore location (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru