We are a leading Shipping & Air Logistics company with a global network and branches across India. We are looking for enthusiastic and customer-focused professionals to join our Customer Care Team.
Position: Customer Care Executive
Key Responsibilities:
- Handle customer inquiries via phone, email, and online platforms.
- Provide shipment status updates and delivery information.
- Coordinate with operations, documentation, airlines, shipping lines, and overseas agents.
- Resolve customer complaints and service-related issues promptly.
- Maintain accurate records in CRM/ERP systems.
- Ensure high levels of customer satisfaction and service excellence.
- Follow up on shipments and keep customers informed throughout the logistics cycle.
Requirements:
- Graduate in any discipline.
- 1–5 years of experience in Customer Service, preferably in Shipping, Freight Forwarding, Logistics, or Supply Chain.
- Excellent communication skills in English and Hindi.
- Positive knowledge of MS Office (Excel, Outlook, Word).
- Strong problem-solving and coordination skills.
- Ability to work in a fast-paced environment.
What We Offer:
- Attractive salary package.
- Career growth opportunities.
- Professional and supportive work environment.
- Exposure to global shipping and logistics operations.
Interested candidates may send their updated resume with current and expected salary details.
Immediate joiners preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 CUSTOMER CARE EXECUTIVE (Santacruz East)
🏢 SPECTRALINKGLOBAL LOGISTICS
📍 Santacruz East
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