Job Title: Senior Associate – Operations

Location:
Hyderabad

Work Mode:
Work From Office (WFO)

Experience:
3–5 Years

Job Summary

We are looking for a detail-oriented and proactive
Senior Associate – Operations
to join our Operations team. The ideal candidate should possess strong analytical and problem-solving skills with the ability to manage operational activities, coordinate with cross-functional teams, and support issue resolution in a fast-paced environment.

Candidates with knowledge of incident management, SLA management, and bug triaging concepts will be preferred.

Key Responsibilities
- Manage day-to-day operational activities and ensure smooth business operations.
- Coordinate with cross-functional teams to resolve operational issues efficiently.
- Monitor, track, and follow up on assigned tasks to ensure timely completion.
- Analyze issues, identify trends, and support Root Cause Analysis (RCA) activities.
- Ensure adherence to defined SLAs and operational processes.
- Maintain accurate documentation and provide timely status updates to stakeholders.




- Participate in continuous process improvement initiatives.
- Work effectively in a dynamic and fast-paced setting.

Required Skills
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Good stakeholder management and coordination abilities.
- Ability to prioritize tasks and manage multiple activities simultaneously.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Excel and other MS Office applications.

Good to Have
- Knowledge of
Incident Management
and
SLA Management
.
- Understanding of
STLC
and the
Bug Life Cycle
.
- Knowledge of
Bug Tracking
,
Bug Validation
,
Bug Reproduction
, and
Bug Triaging
.
- Familiarity with
JIRA
,
T3
, or similar issue-tracking tools.
- Understanding of
Root Cause Analysis (RCA)
and defect prioritization.
- Exposure to web and mobile application support is an added advantage.

Qualifi

📌 Senior Operations Associate (Chennai)
🏢 Indium
📍 Chennai