The engineer will be part of a 24/7 Multivendor datacenter operations team and will be directly responsible for managing datacenter projects. Must possess Leadership qualities from Technical and inter-personal skills perspective. This individual will provide Multivendor Technical leadership and support to the Technology Teams by bringing together the elements needed to ensure the escalation or issue at hand is resolved. He/she is responsible for all internal and external technical communications relating to the escalation.
*Job Description:*
- Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process.
- The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.
- Strong and solid concepts on Virtualization.
- Share Datacenter Best Practice’ among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves.
- Supporting and troubleshooting complex Vmware / Virtualization issues in complex and widely distributed environment.
- Manage technical action planning across multiple customer / partner resources while leading development of virtualization technical action plan.
- Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications.
- Capable of working constructively in a highly pressurized workplace. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for ‘Out of Hours’ (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures.
- Skilled in utilizing methodologies for problem management and resolution of escalated issues.
- Provides highly creative management of complex escalations.
- Crea
📌 VMware Administrator (Pune)
🏢 Talworx Solutions
📍 Pune
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