Company: Nuvo Aeon Diamond & Jewellery Pvt. Ltd. Company: nadiamonds.com | Brand: friendlydiamonds.com Location: Dahisar / Lower Parel, Mumbai Experience: 0–2 years Working Hours: 9 hours (versatile timings) | Working Days: 5 days a week Industry Preference: D2C / E-commerce / Retail / Luxury / Startups
Role Overview
We are looking for a tech-savvy Junior Operations Executive to support day-to-day operations using our tools and systems. This is a hands-on, execution-focused role — ideal for someone early in their operations career who is eager to learn processes, work within the operations tech stack, and grow into a more senior role over time. You will work closely with the Senior Operations Executive and Operations Manager, assisting in keeping operations running smoothly for a premium D2C brand.
Key Responsibilities
Operations Execution & Process Support
Assist in running day-to-day operations (order to delivery, post-order support, returns) under guidance
Help maintain and update SOPs and workflow documentation as processes evolve
Flag gaps or issues noticed in existing processes to seniors
Tools, Technology & Automation
Support daily use of operations tools such as ERP, CRM, OMS, WMS, and internal dashboards
Assist in identifying repetitive manual tasks that could be streamlined
Coordinate with tech/product teams on basic system issues under supervision
Ensure correct day-to-day usage of operations tools within the team
Data, MIS & Reporting
Help maintain MIS, dashboards, and KPI trackers for operations
Support tracking of TAT, cost, and customer experience metrics
Compile basic productivity and quality reports for review by seniors
Cross-functional & Vendor Coordination
Assist in daily coordination with supply chain, logistics, customer support, finance, and tech teams
Support vendor and service provider follow-ups against agreed SLAs