Job Summary

Team Lead - Call Centre CRM - AVI Renewable Energy Pvt Ltd (AVI Appliances) Team Lead - Call Centre CRM

Role: Team Leader - Outbound and Inbound Customer Service

Location: Ahmedabad

Experience: Total experience at least 4 to 5 years with proven experience as a team leader of at least 1 to 2 years in a customer service environment, preferably in a call center.
Responsibilities
- Customer Service: Establish, implement and oversee inbound and outbound customer service operations.
- Customer Service: Handle escalated customer inquiries and complaints promptly and effectively.
- Customer Service: Ensure that customer service representatives adhere to company policies and procedures.
- Customer Service: Monitor and analyze customer satisfaction metrics.
- Customer Service: Identify areas for improvement and implement changes to enhance customer experience.
- Team Management: Recruit, hire, train, and develop customer service representatives.
- Team Management: Provide ongoing coaching, mentoring, and performance feedback.
- Team Management:



Motivate and inspire the team to achieve high performance standards.
- Team Management: Manage team schedules and ensure adequate staffing levels.
- Prepare and submit regular reports on team performance, and customer satisfaction.
- Analyze data to identify trends and make informed recommendations.
Requirements
- Total experience: at least 4 to 5 years with proven experience as a team leader for 1 to 2 years in a customer service environment, preferably in a call center.
Required Candidate Profile
- Robust leadership, communication, and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using customer relationship management CRM software and other relevant tools.
- Excellent problem-solving, decision-making skills and strong understanding of KPIs of a call center.
Key Skills
- Leadership
- CRM software
- Customer service
- Team management
- Communication
- Interpersona

📌 Team Leader (Ahmedabad)
🏢 Avi Appliances
📍 Ahmedabad