About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much prospect ahead of us. We are seeking a
Site Reliability Engineer I
to join our team

What You’ll Do
- Act as first point of contact for all customer affecting issues




- Be a Key Driver for managing the resolution of technical problems
- Ensure that incident management processes are following and that incident post-mortems are completed to capture process deviations and areas for improvement
- Deliver consistent communication to Management
- Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact.
- Make sure escalations are handed off successfully.
- Ensure health of pods across all sites (define pod alerts on zabbix).
- Work through daily filesystem checks for pods.
- Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues.
- Identification and escalating any potential issues regarding the network.
- Vault pre-deployment configuration and test

📌 Site Reliability Engineer I (Bengaluru East)
🏢 Backblaze
📍 Bengaluru East