This is an exciting chance for a Solution Architect-Packet Core within the Ericsson, SR Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericssons customers across various network solutions.
The SR Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes.
As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs).
You will be key in ensuring Ericsson s 4G 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance.
This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.
Responsibilities
- Lead Fault Isolation Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.
- Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer s change management system Project evolving it from a one-time to an ongoing activity.
- Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities.
- Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.
- Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.
- Manage Solution Lifecy