Job Description – Salesforce Technical Business Analyst

**Job Title:** Salesforce Technical Business Analyst

**Experience:** **7–8 Years**

**Location:** Gurgaon/Bengaluru

**Employment Type:** Full-time
Job Summary

We are seeking an experienced **Salesforce Technical Business Analyst** with 7–8 years of experience to bridge business requirements and technical Salesforce solutions. The ideal candidate should have strong expertise in requirement gathering, solution design, Salesforce platform capabilities, integrations, and Agile delivery, while working closely with business stakeholders, architects, developers, and QA teams.
Key Responsibilities

* Gather, analyze, and document business and functional requirements.

* Conduct workshops, stakeholder interviews, and requirement elicitation sessions.

* Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria.

* Collaborate with Salesforce Developers, Solution Architects, QA, and Product Owners to deliver scalable Salesforce solutions.





* Support solution design across Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications.

* Work closely with technical teams on integrations, data migration, and API-based solutions.

* Participate in sprint planning, backlog grooming, UAT, defect triage, and production releases.

* Perform gap analysis, impact analysis, and recommend optimal Salesforce solutions.

* Prepare BRDs, FRDs, user stories, workflow diagrams, and process documentation.

* Ensure adherence to Salesforce best practices, governance, and release management processes.
Required Skills

* 7–8 years of experience as a Business Analyst with **4+ years of Salesforce project experience**.

* Solid knowledge of:

* Salesforce Sales Cloud

* Service Cloud

* Experience Cloud

* Lightning Experience

* Understanding of Salesforce data model, security model, sharing rules, profiles, permiss

📌 Technical Business Analyst (Bengaluru)
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