Key Responsibilities
- Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office (2007-2022, O365).
- Provide support for desktops, laptops, printers, and other peripherals in workgroup and domain environments.
- Perform hardware troubleshooting and replace components like RAM, HDD, SMPS, motherboard, etc.
- Install and troubleshoot applications, antivirus software, and resolve malware/virus issues.
- Configure and troubleshoot Microsoft Outlook and email-related problems.
- Provide L1 and remote support using tools like Any Desk, TeamViewer, VNC, etc.
- Handle basic networking issues (LAN/Wi-Fi/IP configuration).
- Maintain IT assets and inventory records.
- Support Active Directory tasks such as user creation, password resets, and access issues.
- Perform preventive maintenance of IT equipment.
Requirements
- Handling 20-50 users for desktop-related activities
- Graduate in IT or IT certification




- Basic printer troubleshooting knowledge
- Hardware replacement and OEM warranty support knowledge
- Positive email communication and prompt user response skills
- Good command over English and Hindi
Key Skills Required
- Windows OS
- Microsoft Office
- Active Directory
- Remote support tools (Any Desk, TeamViewer, VNC)
- IT asset management inventory
- Networking (LAN/Wi-Fi/IP configuration)
- Printer troubleshooting
- Hardware replacement
- Microsoft Outlook
Job Type
- Full time
Location

Mumbai, Maharashtra, India

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📌 Desktop Support Engineer (Mumbai)
🏢 Indus Systems
📍 Mumbai