Project - Associate Manager

Location: Noida, UP, India

Job Description

Roles Responsibilities:
- Lead project independently (Fixed and TM) in the area of software development, maintenance and support including AMS.
- Take end to end responsibility for customer satisfaction, contract fulfilment and project profitability.
- Manage scope of the project/services, incident /tickets trends during its execution including change requests.
- Communication with stakeholders during the life of the project
- Perform to organization norms on metrics for development and AMS projects
- Manage relationships with clients
- Develop statements of work (SOWs) for new projects
- Identify and manage risk during the project life
- Create a motivated high performance team
- Give formal and periodic feedback to individual team members
- Ensure software engineering guidelines and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Qualifications - External




- 10 to 14 years of exp in IT with 2-5 years of Project management experience
- Experience in project management for development projects using agile-scrum methodologies, estimation, conducting various scrum ceremonies like Backlog Grooming, Sprint Planning, Sprint Review and Sprint Retrospective
- Experience in project management for AMS projects, tracking trends, proactively analysing the volume, repeatable tickets, perform RCA and implement measures to reduce repeatable issues, create and maintain rosters and help / team to remove impediments by finding the right resources/tools/process/technology to remove the impediment
- Valuable skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, empowerment, and increasing transparency
- Knowledge of various performance metrics for both development and AMS projects
- Solid understanding of and demonstrated experience in using approp

📌 Project - Associate Manager (Noida)
🏢 IRIS SOFTWARE
📍 Noida